ServiceNow Business Analyst

Springfield, VAfull timeOn Site

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entry

$102k–$149k

H1B: no

Accenturefederalservices The ServiceNow Business Analyst develops business processes, gathers requirements, and designs solutions within the HR Service Delivery suite of ServiceNow applications. This role supports quality management, testing, and organizational change management efforts.

Responsibilities

As the top-ranked ServiceNow solution provider, we offer federal agencies the deepest capabilities, resources, and experience for their projects. Join our team as a developer implementing ServiceNow for a large federal agency. Work on a team responsible for the implementation and configuration of multiple modules and capabilities, specifically within the HR Service Delivery (HRSD) suite of applications. Develops a thorough understanding of the requirements then applies industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds functional requirements.
Developing business processes, gathering requirements and developing stories
Provide process flow and other required system documentation
Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution
Assist in quality management reviews and ensures that all business and design requirements are met
May also assist and sometimes lead test plan development and execution
Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution
Here's what you need:
At least 1 year of experience with ServiceNow
Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
Experience working with stakeholders and development team(s) to deliver solutions

Qualification

Training in ServiceNow FundamentalsSecurity ClearanceAs required by local law

Required

At least 1 year of experience with ServiceNow
Experience developing standard documentation including requirements, design specifications, use cases, test plans, and scripts
Experience working with stakeholders and development teams to deliver solutions
Active Top Secret clearance and willingness to obtain SCI and CI poly

Preferred

Training in ServiceNow Fundamentals
ServiceNow Certified System Administrator (CSA)
Training or experience in Agile Fundamentals
Experience with HR Service Delivery (HRSD) within ServiceNow
Security Clearance:
Must have active Top Secret clearance and be willing and capable of obtaining SCI and CI poly
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: