Technical Support Analyst

NYC (New York)full timeOn Site

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entry

$90k–$115k

H1B: no

Gardacp Technical Support Analyst at Garda Capital Partners providing primary IT support for the New York office and collaborating on global infrastructure projects. Supports security efforts including vulnerability remediation and incident response.

Responsibilities

Serve as primary IT support for Garda’s New York office across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems
Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle including procurement, deployment, and inventory
Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution
Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints
Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews
Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives including Intune
Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes

Qualification

Understanding of Active DirectoryExperience with endpoint tools (eExposure to security tools (eCandidate Privacy Notice$90

Required

2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
Experience supporting executives or trading floor environments
Strong communication skills with ability to prioritize and manage multiple tasks under pressure
Ability to lift and install IT equipment
Experience with endpoint tools (e.g., Intune or SCCM)
Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)
Candidate Privacy Notice
This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.
Base Salary for this role is expected to be between:
$90,000—$115,000 USD