Technical Support Engineer

NYC (New York)full timeOn Site

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mid

$115k–$145k

H1B: no

Gardacp Technical Support Engineer at Garda Capital Partners provides primary technology support for the New York office and trading floor, focusing on endpoint and office technology operations. The role includes deskside support, managing endpoint provisioning, and coordinating with vendors and global infrastructure teams.

Responsibilities

Serve as primary on-site technology contact for New York employees
Provide deskside support across multiple platforms and business applications
Manage endpoint provisioning, imaging, configuration, Intune enrollment, software deployment, and lifecycle activities
Support local network connectivity, Wi-Fi, meeting-room AV/VC, and trading-floor technology
Monitor site technology health, troubleshoot, and escalate issues
Coordinate office technology changes, moves, installations, and vendor work
Act as local liaison to Garda's MSP and drive issue resolution
Support vulnerability remediation, endpoint patching, and security operations
Participate in incident, change, and problem-management processes
Maintain accurate runbooks, inventory, and support documentation
Contribute to global infrastructure projects, rollouts, migrations, and service improvements

Qualification

Ability to prioritizeAbility to liftDetail-oriented approach to inventoryCandidate Privacy Notice$115

Required

3+ years of hands-on experience in workplace technology, desktop engineering, or site IT operations in a fast-paced environment.
Strong troubleshooting skills across Windows, macOS, mobile, Microsoft 365, Intune (or similar), printing, networking, and AV/VC systems.
Working understanding of identity (Active Directory/Entra ID), network fundamentals, and endpoint security.
Ability to prioritize, work independently, and know when to escalate to senior engineers.
Strong communication skills and professional demeanor supporting executives and investment professionals.
Ability to lift, move, cable, and install office technology as needed.
Detail-oriented approach to inventory, documentation, and change execution.
Candidate Privacy Notice
This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.
Base Salary for this role is expected to be between:
$115,000—$145,000 USD