Partner Operations Manager

Required

• 5+ years in healthcare operations, client success, or implementation management — work in a speciality medical clinic in the medical records department with operational oversight
• Demonstrated experience building or leading operations functions within a hospital or medical practice not just operating within someone else's processes
• Experience developing workflow documentation that complies with varying state and federal healthcare regulations across a multi-state portfolio
• Experience managing vendor teams and clinical or documentation support staff (Medical Assistants, workflow specialists, care coordinators) across multiple sites or clients
• Familiarity with EMR systems (Epic, Athena, Modernizing Medicine, Nextech, or equivalent) and how medical records map into operational workflows
• Experience owning operational playbooks, SOPs, and cross-team process documentation, including go-live/handoff coordination
• Working knowledge of HIPAA and BAA requirements
• Strong people management (multi-vendor, distributed teams), cross-functional coordination, and QA rigor — able to design training, set KPIs/SLAs, and know when to resolve versus escalate
• Comfort operationalizing AI-driven products (voice AI, intelligent fax routing, automated call routing)