Medical Virtual Assistant - Patient Access & Intake Operations [Remote] at Legion Health · LumiJobs

Responsibilities

This is not a traditional administrative-assistant role. You will be a frontline operator responsible for helping real patients navigate a complex healthcare experience. Patients may contact us when they are anxious, frustrated, missing documentation, experiencing scheduling problems, or unsure what to do next. You must be able to communicate calmly, clearly, accurately, and empathetically while keeping each patient moving toward care.
Excellent spoken and written English is essential. You will communicate directly with U.S.-based patients every day, document conversations for clinical and operations teams, and explain complicated logistical requirements in simple language without sounding robotic or dismissive.
We strongly prefer candidates with pharmacy, medical, nursing, behavioral-health, or other formal healthcare training outside the United States. This is a strictly non-clinical position: you will not diagnose patients, provide medical advice, recommend treatment, or practice under any medical or pharmacy license. Clinical fluency is valuable because it will help you understand patient needs, recognize sensitive issues, gather the right information, and escalate questions to the appropriate clinical team.
A meaningful part of the role may involve helping patients prepare for ADHD-related care. You should be comfortable learning detailed protocols, explaining documentation and release-of-information requirements, coordinating next steps, and helping patients feel prepared while remaining firmly within a non-clinical scope.
The right person is warm with patients, precise with documentation, reliable under pressure, and energized by the opportunity to improve the systems behind a rapidly growing mental-health practice.
✅ Responsibilities and Deliverables
Respond quickly to new leads and booked patients across phone, messaging, and internal systems.
Provide every patient with a warm, professional welcome and a clear explanation of what to expect before their first appointment.
Communicate with patients clearly, accurately, and empathetically in both spoken and written English.
Explain scheduling, intake, paperwork, insurance, and appointment-preparation requirements in simple, patient-friendly language.
Support appointment booking, rescheduling, intake completion, paperwork follow-up, and patient onboarding.
Monitor patients with incomplete intake forms, missing documentation, scheduling conflicts, insurance questions, pharmacy-related questions, or other barriers to care.

Medical Virtual Assistant - Patient Access & Intake Operations [Remote]

Responsibilities

Qualification

Required

Benefits

Company

Legion Health

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