Data Quality & Account Management

Create, update, and maintain provider accounts and contacts in Salesforce following standardized processes to keep practice records accurate and complete.

Clean up records by fixing duplicate accounts and contacts, correcting associations, reassigning holding-account contacts, and ensuring proper account hierarchy.

Complete and validate required account and contact fields so downstream workflows and automation function as expected.

Monitor automated workflows and alerts; investigate and resolve issues flagged by systems or the PAM team.

Flag recurring issues, data inconsistencies, or process gaps and share them with the appropriate partners for follow-up.

Provider Engagement & Outreach

Make outbound calls to provider offices to support marketing opt-ins, confirm communication consent, and verify key practice and contact details.

Conduct introductory outreach to new accounts — introduce BlinkRx, gather key office and workflow information needed for PA processes, and lay the groundwork for PAM-led growth efforts.

Recognize when a provider shows interest or requires follow-up during outreach and document relevant context.

Ensure clear, timely handoffs to the PAM team with accurate notes to support successful engagement.

Reach out to existing accounts at key points in the relationship lifecycle to surface growth opportunities and keep account data current ahead of PAM follow-up.

Provider Support Coordinator

Responsibilities

Qualification

Required

Preferred

Company

Blink Health

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