Senior Staff Machine Learning Engineer, Data & Eval

Preferred

• Customer Support Systems: Experience applying ML/AI to customer support workflows (e.g., agent assist, classification/routing, resolution recommendation, QA).
• Infrastructure & Quality at Scale: Experience building robust evaluation platforms for agent behavior validation, safety/guardrails, and continuous improvement.
• Agile Practice for Applied AI: Proven ability to take evaluation and data flywheel work from incubation to production, iterating quickly while maintaining scientific rigor.
• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
• Equal Employment Opportunity:
• Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
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