Program Lead, Onboarding & Certification at Lyft · LumiJobs

Responsibilities

Tracks and supports validation of AV partner Learning Management System (LMS) qualifications, ensuring team members complete required certifications and coordinating with stakeholders to resolve outstanding gaps.
Supports onboarding and provisioning for new team members, including background checks, drug testing, and partner account provisioning, and serves as an escalation point when issues arise during the process.
Supports team members with partner account and equipment access, ensuring team members can get up and running without delay.
Manages day-to-day partner-related escalations, resolving issues within established practices and escalating to senior-level judgment is needed, while following up with actionable next steps to XFN teams.
Facilitates inclusive meetings with attention to detail, accountability, and intentionality, ensuring the appropriate forum, cadence, and audience, and documenting and following up on action plans, while building working relationships with cross-functional partners.
Supports the creation and maintenance of program-wide policies and processes around training, certification, and development to ensure an equitable, operationally efficient, and continuously improving organization.
Establishes and maintains clear communication pathways between AV team members and the broader Flexdrive and Lyft organization, ensuring all team members stay connected to company-wide updates, resources, and support channels.
Demonstrates initiative in executing day-to-day tasks with some guidance, consistently seeking opportunities for improvement, and displaying professional courage by driving accurate and honest results with a sense of urgency.
Exhibits clear, concise, and impactful communication to the field and immediate stakeholders, using data-driven updates and status reports to convey project progress, while upholding Lyft’s core values and behaviors.
1-2 years of experience in project management
Passionate about delivering great partner and team member experiences with a strong track record to back that up
Developing skills in building relationships with both internal and external partners, with support in navigating and communicating difficult decisions to maintain positive stakeholder engagement.

Program Lead, Onboarding & Certification

Responsibilities

Qualification

Required

Benefits

Company

Lyft

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