Lyft Senior Product Manager at Lyft leading AI agent development for customer care to handle chat and voice interactions. Role involves partnering with engineering, data science, and ML teams to design and optimize AI agent capabilities.
Responsibilities
Build and optimize AI agents that handle customer support interactions across chat and voice channels
Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors
Write, test, and refine prompt logic and conversation flows for specific customer use cases
Partner with support operations teams to understand workflows, pain points, and opportunities
Run rapid feedback loops between customer interactions and product development to continuously improve agent performance
Serve as the in-house expert on AI agent development, translating technical capabilities into business impact
Define success metrics and drive data-informed decisions to ensure optimal prioritization
Create an AI strategy that scales as Lyft grows
5+ years of experience in product management, with experience or familiarity with AI, ML, or conversational interfaces
Deep technical acumen—ability to understand and shape AI system designs, including prompt engineering and agent architectures
Experience leading a team of engineers and setting clear goals, strategies, and multi-quarter roadmaps
Comfortable working in fast-moving, ambiguous environments where you shape solutions as much as implement them
Qualification
Experience or familiarity with AI
Required
5+ years of experience in product management
Experience or familiarity with AI, ML, or conversational interfaces
Deep technical acumen including understanding AI system designs, prompt engineering, and agent architectures
Experience leading engineering teams and setting goals, strategies, and roadmaps
