Curriculum Manager

New Yorkfull timeOn Sitemid$116k–$154kH1B: yes

Datadog Curriculum Manager at Datadog building learning experiences and enablement content for Global Commercial Customer Success. Owns design, development, and rollout of training programs.

Responsibilities

Build the curriculum for Global Commercial Customer Success. Develop high-quality enablement content (instructor-led materials, facilitator guides, eLearning, job aids and assessments) for both individual contributors and their frontline leaders, built to instructional design and adult learning principles.
Build within the learner journey. Contribute to and build the components of role-specific journeys (onboarding, everboarding and on-demand) inside the curriculum arc for your area.
Know what good looks like. Translate performance expectations into observable behaviors and clear proficiency standards.
Turn business problems into learning design. Partner with Program Management and Strategy & Operations to identify the key behaviors and knowledge a program needs to shift, and design the learning that gets there.
Own the learning objectives for the programs you build, and design assessments that measure against them.
Build programs that drive durable behavior change. Design practice, reinforcement and refresher paths into programs.
Develop content with build partners and other Enablement teams, including subject matter experts who don't report to you, and manage your build schedule so programs meet quality standards and timelines.

Qualification

An ownerAn innovatorAn agile problem solverA lifelong learnerA trusted advisorA clear communicatorExperience in Sales

Required

An owner: You take pride in your outputs and their outcomes. You take ownership from design through launch and everything that comes after it.
An innovator: You challenge the status quo, bring new ideas, and look for ways to improve what already exists.
An agile problem solver: You shift seamlessly between detail and big picture to meet the moment, adapting to change with a solutions-oriented mindset.