Brellium The Customer Success Manager at Brellium manages a strategic portfolio of healthcare customers to implement AI-powered products. This role builds strong executive relationships and drives account growth and renewals.
Responsibilities
As a Customer Success Manager, you will manage a strategic portfolio of healthcare customers, with a total book of business of ~$2MM in ARR. This role requires strong relationship management skills, problem solving skills, attentiveness and the ability to navigate complex organizations and relationships at the executive level. Your key responsibilities include:
Account Management & Growth:
Develop and execute strategic account plans to drive renewals and expand revenue through upsell opportunities
Build and maintain strong relationships with C-suite healthcare executives through regular communication and engagement
Lead Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives
Cross-Functional Leadership:
Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories
Qualification
3+ years of Customer SuccessPositive attitudeExtreme sense of ownershipLive in NYCDon’t worry if you don’t tick every boxHubspot (CRM) experience
Required
3+ years of Customer Success, Account Management or Sales experience working with Enterprise Customers at an early stage startup or Management Consulting experience
Experience developing relationships with C-suite stakeholders
Strong customer-facing and presentation skills
Positive attitude, empathy, and high energy
Enthusiasm for customer success & excellence in the product space
Extreme sense of ownership
Live in NYC, or can move within the next 30 days. We value in-person collaboration and work 4 days a week from our office space.
Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.
Preferred
Proven experience in software product development
Healthcare technology sales or account management experience
