Axon Software Technical Account Manager at Axon serves as the primary technical contact for public safety agencies to deploy and operate Axon's technology. The role involves troubleshooting, adoption support, and customer partnership.
Responsibilities
As a Technical Account Manager at Axon, you will help public safety agencies successfully deploy, adopt, and operate mission-critical technology. You will serve as a trusted technical partner, helping customers navigate complex deployments, resolve challenging issues, and maximize the value of Axon's solutions within their environment.
This role sits at the intersection of technical expertise, customer engagement, and operational success. You will work closely with agency stakeholders, deployment teams, Product, Engineering, and Support to ensure customers successfully integrate Axon technology into their daily operations. Beyond solving technical challenges, you will help customers improve adoption, optimize workflows, and realize greater value from their investment while providing critical feedback that helps improve Axon's products and services.
The result: successful deployments, stronger adoption, improved customer experiences, and technology that helps protect life and improve public safety outcomes.
Location: On Site with travel
Reports To: Manager or Senior Manager of Technical Account Management
Technical Delivery & Support
Serve as the primary technical point of contact for assigned agencies
Diagnose and resolve complex technical issues across Axon's software and integrated solutions
Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams
Manage escalations and ensure timely resolution of customer-impacting issues
Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem
Deployment & Adoption
Qualification
Experience supporting public safetyFamiliarity with CADExperience with Power BIFamiliarity with AI-powered productsAdditional InformationHow This Role Fits the Future
Preferred
Experience supporting public safety, law enforcement, government, or mission-critical operational environments
Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies
Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms
Familiarity with AI-powered products, workflow automation, or operational technology solutions
We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.
