Customer Service Representative

Itasca, IL, United Statesfull timeOn Site

H1B: yes

BoschGroup Customer Service Representative at Bosch Service Solutions providing empathetic roadside assistance support. Responsible for handling inbound calls, gathering information, and following workflows to deliver excellent customer experiences.

Responsibilities

Answer inbound calls and provide professional, empathetic customer support
Accurately gather required information and enter data into dispatch systems, or perform fleet intake, gather vehicle, driver and indicant information accurately.
Follow scripts, workflows, and client specific requirements
Communicate clearly with customers or drivers regarding next steps, expectations and processes
Escalate issues according to policy when necessary
Maintain confidentiality of customer and company information
Contribute to a positive team environment and uphold service standards
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.
Full-Time Hours: 5:00 AM - 1:30 PM
Schedule Options:
Monday, Tuesday, Wednesday, Friday, and Sunday
Monday, Tuesday, Thursday, Friday, and Sunday

Qualification

High School Diploma or GED requiredReliableAbility to work a set schedule

Required

U.S Work Authorization
High School Diploma or GED required
High level of attention to detail and problem-solving skills
Ability to comfortably work in a fast paced, time sensitive environment
Proficient with using a desktop computer and MS office applications
Strong interpersonal communication skills, verbal and written.
Strong customer service and empathy skills
Reliable, strong attendance and professionalism
Ability to commute and work on-site in Itasca, IL
Ability to work a set schedule.
Additional language skills are beneficial, such as French or Spanish but not required.
Experience in the roadside assistance or automotive industry is beneficial but not required

Benefits

401(k)

Company

BoschGroup

View company page

Source: smartrecruiters

Active within the past hour

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High School Diploma or GED requiredReliableAbility to work a set schedule

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Customer Service Representative at BoschGroup · LumiJobs