Support Specialist - Asset & Ticket Management

Mandan, NDfull timeRemote

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entry

H1B: no

Nisc Support Specialist - Asset & Ticket Management at NISC provides troubleshooting and support for Asset Management and Ticket Management applications. The role involves assisting members via phone, email, and electronic channels to resolve issues and provide training.

Responsibilities

Provide superior customer support to internal and external customers in all aspects of application support.
Prepare cases and follow-up to resolution.
Assist in performing research of basic level application problems, resolve issues for Member/Customers.
May deliver training to Member/Customers remotely
Commitment to NISC’s Statement of Shared Values.
Other duties as assigned.
1+ years of related experience preferred.
Basic level knowledge of business-related software applications and services.
Basic level knowledge of the Energy and/or Communications industries.
Strong verbal and written communication skills.
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.

Qualification

Basic ability to troubleshoot

Required

Basic level research and problem-solving skills with a strong attention to detail.
Basic ability to troubleshoot.
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Basic level ability to demonstrate initiative & accountability.
Basic level ability to multi-task and time manage.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Integrity – We are committed to doing the right thing – always.
Relationships – We are committed to building and preserving lasting relationships.
Innovation – We promote the spirit of creativity and champion new ideas.
Teamwork – We exemplify the cooperative spirit by working together.
Empowerment – We believe individuals have the power to make a difference.
Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Company

Nisc

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Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Basic ability to troubleshoot

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