Product Operations Manager | Housing

San Franciscofull timeOn Site

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senior

$150k–$220k

H1B: no

Elise AI Product Operations Manager at EliseAI responsible for shaping product development and scaling new product lines in housing and healthcare. The role involves translating product requirements, driving launch readiness, and using SQL to analyze product usage.

Responsibilities

EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled.
The Product Operations Manager plays a central role in shaping this next phase of growth. You will work at the heart of product development, partnering closely with Product and Engineering to turn ambitious ideas into reliable, enterprise-ready solutions. This role offers meaningful ownership over execution, launch quality, and iteration speed as we scale a fast-growing business line.
Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition
Conduct thorough discovery sessions with new clients to understand their needs and requirements
Drive launch readiness and coordinate cross-functional stakeholders through release
Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
Use SQL and internal tools to analyze product usage, adoption, and workflow health
Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives
Attract top-tier talent to join our driven team

Qualification

Experience in product operationsProven ability to manage complexStrong written communication skillsGrowth and impact

Required

Experience in product operations, management consulting, or related operational roles in high-growth tech companies
Working proficiency in SQL and comfort driving independent analysis
Proven ability to manage complex, cross-functional initiatives in ambiguous environments
Strong written communication skills, including specs and process documentation
High attention to detail with strong ownership and follow-through
Willingness to work in person at our office 4-5 days a week
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.