Outset Research Manager at Outset responsible for guiding customers from research question to actionable insights using AI-powered user interviews. Own customer relationships end-to-end and independently scope, design, and run research projects.
Responsibilities
Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
Turn qualitative and quantitative data into clear, actionable insights customers can actually use
Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
Create research and product-focused content, documentation, and enablement materials
Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact
Move fast, experiment often, and push projects over the finish line with a strong sense of ownership
Qualification
5+ years in researchClearCurious
Required
5+ years in research, insights, or strategy roles, with strong qualitative research experience
Comfortable owning projects and client relationships independently in a fast-moving environment
Strong at synthesizing messy data into sharp stories, decks, and dashboards
Fluent in both numbers and narratives—and know when to use each
Clear, confident communicator with execs and day-to-day users alike
Curious, scrappy, and biased toward action—you figure things out and get them done
