You'll sit at the intersection of product management and member lifecycle education—owning the post-sale member experience from the moment someone signs with Base through years of membership.

Our members make a meaningful commitment when they join Base. Your job is to make sure they never regret it. That means getting ahead of their questions before they have them, guiding them through onboarding and installation with clarity, and continuously deepening their understanding of and engagement with their Base system. You'll own every product experience members touch in the app and dashboard, all post-sale automated communications sequences, the Help Center, and more.

Done well, this role directly reduces contact volume, increases net promoter score, drives app engagement, and keeps members for life.

Understand member bottlenecks and satisfaction from end to end to catch problems early and prevent them systemically, at scale.

Own all in-product experiences—tooltips, notifications, explanations, and educational prompts—ensuring members always know what's happening with their system and why it matters.

Map the full post-sale member journey and identify moments where a product intervention can reduce friction, answer questions, and build confidence.

Build, maintain, and continuously improve a self-serve knowledge base that answers member questions proactively and reduces inbound contact volume.

Design and manage lifecycle communication flows across email, SMS, and push notifications for post-sale onboarding, installation milestones, and ongoing member engagement.

Translate complex energy concepts into clear, simple product experiences any homeowner can understand.

Build, test, and optimize lifecycle sequences in CRM and automation platforms, using data to continuously improve performance.

Collaborate with Engineering, Member Experience, Design, and Ops to ensure the product reflects real member behavior and technical reality.

What You'll Bring

Product, Member Experience

Responsibilities

Qualification

Required

Company

Base Power

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