Linear Customer Success Manager, Growth at Linear managing relationships with top customers to ensure value realization of the product. Drives onboarding, support, and adoption to enhance customer satisfaction and retention.
Responsibilities
Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
Qualification
SaaS and start up experience a mustExperience with developer tools
Required
3+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
Preferred
Previous experience working with product and engineering teams
