Manager, Account Planning & Success (South Charlotte)

Charlotte, NCfull timeOn Site

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mid

$80k–$90k

H1B: no

Rvo Health Manager, Account Planning & Success at Rvo Health responsible for operational planning and execution of digital ad campaigns. Own accurate, on-time execution across assigned book of business.

Responsibilities

Campaign Management & Execution
Build and revise media plans within SLA, ensuring every plan is accurate and deliverable before it reaches a client.
Validate inventory feasibility before every plan goes out the door, flagging gaps early rather than after a plan is already live.
Handle day-to-day changes, optimizations, and maintenance of media plans. Maintain media plans in the Order Management System for accurate invoicing and revenue booking. Process insertion order changes and ensure all stakeholders are aligned on campaign tactics and expectations.
Collaborate with AdOps, Performance, and internal teams to ensure flawless execution — delivering on time, mitigating revenue risk, and meeting or exceeding KPIs. Align on client monthly billing requirements.
Flag billing or IO discrepancies the moment they're spotted, and keep systems in sync so confirmations go out clean.
Take ownership of data accuracy within sales workflow systems and tools.
Client Relations
Handle time-sensitive inquiries to maintain high levels of client satisfaction.
Engage with clients at meetings and events to strengthen relationships and support renewals and retention.
Strategic Partnership
Help brainstorm and plan compelling proposals for top-tier advertising partners in the pharmaceutical and wellness industries, ensuring alignment with strategic campaign objectives including inventory management.

Qualification

Strong problem-solving skillsFamiliarity with CrossixBachelor’s degree requiredPursuant to various state Fair Pay ActsStarting SalaryHealth Insurance Coverage (medical

Required

3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharmaceutical experience is a plus)
Exceptional written and verbal communication and client services skills
Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external — lead with a sense of urgency
Strong problem-solving skills, with a proactive approach and the instinct to challenge assumptions rather than take a request at face value
Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.)
Strong understanding of Microsoft Office, DCM, Google Analytics, Google Ad Manager, CRM tools, and order management systems (e.g., Operative, Salesforce, OMS)
Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc.
Bachelor’s degree required
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
Starting Salary: $80,000 - $90,000
*Note actual salary is based on geographic location, qualifications and experience
Health Insurance Coverage (medical, dental, and vision)