IT Support Technician at Roblox · LumiJobs

Responsibilities

As an IT Support Technician III within Corporate Engineering, you’ll play a key role in delivering reliable, high-quality technology experiences across Roblox. You’ll independently own complex technical issues and operational needs, while looking beyond the immediate problem to understand why issues occur, how they affect the broader environment, and how we can improve the experience going forward.
You’ll also be expected to challenge existing approaches when there is a better way to work. By identifying recurring problems, exploring new solutions, and partnering across teams, you’ll help improve the reliability, scalability, and overall effectiveness of how Client Services supports Roblox.
This role is an hourly position and requires onsite support 5 days a week in San Mateo, CA.
Independently troubleshoot and own complex hardware, software, identity, connectivity, and endpoint issues through resolution, engaging additional technical partners when appropriate.
Provide responsive, discreet, and high-touch technical support for executives and senior leaders, anticipating needs and minimizing technology-related disruptions.
Support internal events, executive meetings, Town Halls, and other high-visibility experiences through preparation, testing, event-day support, and real-time troubleshooting.
Proactively identify technical risks before executive meetings and events, developing contingency plans and coordinating with the appropriate teams to ensure readiness.
Look beyond individual incidents to identify patterns, recurring problems, and opportunities to improve the overall support & user experience.
Explore and propose creative solutions to support challenges, using previous experience, technical research, experimentation, and feedback to determine the best approach while balancing usability, scalability, and security.
Improve existing workflows, documentation, tooling, and support processes to make solutions more efficient, reliable, and maintainable over time.
Consider the downstream impact of technical and operational decisions across Client Services, AV, Security, Facilities, Workplace, and other partner teams.
Own small to medium-sized technical or operational initiatives from planning through execution with limited oversight, breaking broader goals into clear actions and milestones.

IT Support Technician

Responsibilities

Qualification

Required

Benefits

Company

Roblox

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