Gusto Product Designer on Gusto's Growth team owns design systems for pricing, packaging, and customer communication orchestration. The role focuses on creating consistent UX across the customer funnel and collaborating with Revenue Systems.
Responsibilities
Gusto's Growth team owns the full customer funnel — from a small business's first visit to gusto.com through onboarding and into ongoing expansion. Two of the most complex, cross-cutting systems inside that funnel are how we price and package our products, and how we orchestrate the messages customers get across email, sales, and in-product surfaces. Neither has ever had dedicated, systems-level design support until now.
This role is leveled at the equivalent to a Staff-level. As Product Designer in this scope, you'll own the design system for how promotions, tiers, and SKUs are presented consistently across the funnel, including a unified checkout experience, and drive the next wave of iteration following our fall pricing & packaging refresh. Alongside that, you'll partner closely with our Revenue Systems team to define the target-state UX vision for customer-centric orchestration: establishing how a customer experiences one coordinated set of communications across email, sales, and in-product/AI surfaces, rather than a patchwork of independent touchpoints, and drawing the line between what belongs at the platform level versus the channel level. You'll round this out with lighter-touch, ongoing design support for Invoicing & Billing as needs arise, including near-term work like multi-entity billing.
This is a systems-thinking role, with direct impact on revenue generation. You'll need to be as comfortable zooming out to define a multi-team experience architecture as you are zooming in to get the details of a specific surface right, and you'll need a strong customer experience and business sensibility to match.
Gusto's Growth team is dedicated to helping customers discover, adopt, and expand into the Gusto ecosystem in meaningful ways. You'll be joining a collaborative, cross-functional team of designers, engineers, PMs, data scientists, and key business partners who care deeply about customer experience — and who operate at the intersection of product-led growth, marketing, and sales. In this role, you'll work closely with partners across Growth & Commerce, Revenue Systems, Sales, Marketing, and BizTech, while serving as the lead designer across several interrelated surfaces and systems.
Here's what you'll do day-to-day:
Design dynamic pricing and packaging displays that span the funnel—from acquisition through activation and billing to ensure that buyers will quickly and confidently purchase Gusto products.
Design across Gusto's invoicing and billing surfaces, building on the recently rebuilt IBEX platform
Build and improve internal tools such as the Promo Engine and Product Catalog, and improve existing workflows in Gusto's internal platforms, to enable self-service and better outcomes for internal teams across Growth, Marketing, Accounting, Sales, and Expansion Sales.
Partner with Revenue Systems to define the target-state UX vision for multi-channel messaging orchestration—establishing systems cohesion across email, sales, and in-product/AI surfaces, and standardizing how AI-driven messaging is structured, sequenced, and represented to customers.
Draw the line between what belongs at the platform level versus the channel level (e.g., AI Email, Rec Center, Gus) so each surface stops solving the same problems separately.
Drive holistic service design, connecting the dots between how internal teams support customer decisions and how customers experience pricing, billing, and messaging throughout their journey.
Collaborate deeply with cross-functional partners to align on strategy, lead workshops, and co-create end-to-end solutions across multiple surfaces.
