Gusto Product Design Leader at Gusto leads design for Banking products, managing a team and integrating Consumer and Business Banking design practices. The role balances hands-on design with leadership.
Responsibilities
This is a leadership role, empowering a team of Product Designers. And, as the first Design Leader for Gusto's Banking team, you'll lead design across two products at different stages of maturity: Wallet, a long-running, established product already helping workers manage their pay, and SMB Banking, a newer banking product for small businesses. You're bringing together an established Consumer Banking design practice with a newer Business Banking effort for the first time, building the shared rituals and practices that will connect them, while staying close enough to the craft to help both products grow.
This is a player-coach role, for now — but as Banking grows, this role's balance of hands-on craft versus people leadership will shift over time. That's why we're looking for an experienced, hands-on manager: someone who's managed before and is comfortable working as player-coach, using craft to set the bar high for the team they're growing.
Gusto already serves over 500,000 small businesses and pays millions of their employees every month. Wallet puts your team's design decisions in front of a meaningful share of those employees directly, and SMB Banking opens the door to the 6.2 million employers in the US (98% with fewer than 100 employees) and the 550,000 new businesses started every year. Because Gusto already runs payroll for hundreds of thousands of businesses, we can design banking that's connected to pay, cash flow, and hiring from day one. You'll help invent what that looks like.
Here’s what you’ll do day-to-day:
Manage an initial team of 3 designers, and hire to build your team.
Build the rituals, hiring pipeline, and planning cadence that span both Consumer Banking and Business Banking for the first time, formalizing what already exists on Wallet and building from zero for Business Banking.
Coach designers working at two different stages at once: one optimizing and scaling something live (Wallet), and one defining something that doesn't exist yet (SMB Banking).
Co-create goals and success metrics with product and engineering partners for the team, translating strategy into clear scopes, sequences, and milestones.
Raise the bar on Wallet's existing quality standard through critique and review, while defining a new standard from scratch for Business Banking.
Stay hands-on: review and sometimes do design work directly on the highest-stakes decisions, especially on SMB Banking's path to beta, while coaching your team toward greater independence over time.
Partner as an equal in the EPD trio with Banking's PM and engineering leads on each side, and partner regularly with Risk, Compliance, Legal, Data, and Ops given both products are regulated financial products.
Ensure Banking's products fit cohesively into Gusto's broader financial ecosystem, coordinating with design and product counterparts on adjacent pods (like Accounting and Payments) so the customer experience feels connected across surfaces rather than fragmented by internal team boundaries.
