Customer Success Enablement Manager at Constructor · LumiJobs

Responsibilities

Support ongoing Customer Success training initiatives by helping to plan, build, and maintain scalable Customer Success enablement content beyond onboarding.
Curate and maintain centralized knowledge resources, partnering with subject matter experts (SMEs) across Revenue Enablement, Product, Marketing, and Sales to ensure accuracy and consistency.
Help operationalize the everboarding strategy, coordinating timelines, deliverables, and stakeholder communications.
Organize and update internal learning assets, ensuring documentation is easy to find, up-to-date, and aligned with sales priorities.
Manage internal communications related to enablement, such as newsletters, training calendars, and update broadcasts to reduce noise and increase clarity.
Collect feedback and track program impact, using data to assess adoption, knowledge retention, and performance improvements.
Support regional enablement needs, ensuring content is localized and relevant for diverse sales teams across markets.
Weekly Enablement Duties:
Onboarding: Ensuring new CSM delivers value as quickly as possible. Examples: Refining and managing segment-specific onboarding curricula.
Product Enablement: Equip the Customer Success teams to both understand customer needs and tie to Constructor’s full capabilities, as well as aid customers with implementation and business value realization of new product releases. Examples: Collaborating with the Go-to-Market team to create live and eLearning based training and enablement content. This role will have a direct partnership with Product and will need to effectively represent their post-sales and implementation audience.
Skill Training & Coaching: Enabling customer success to consistently articulate our value to customers. Examples: Reinforcing our sales methodology and supporting a manager-led coaching program, as well as driving programmatic efforts to improve our story-telling capabilities.
Competitive Enablement: Work with Product Marketing to enable reps to consistently articulate our differentiators against top competitors. Examples: Refining battle cards and other competitive job aids. Creating a rhythm for competitive enablement and feedback.

Customer Success Enablement Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Constructor

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