Qualification

Strong project management instinctsAnalyticalDirect Trust & SafetyExperience with chatWhy this role is worth your timeThe work is unusually visible

3+ years in a customer-facing role at a technical or SaaS company — customer success, implementation, solutions consulting, technical account management, professional services, or Trust & Safety operations with external stakeholders.
Comfortable being technical without being an engineer
Strong project management instincts. You can run several onboardings at once and keep every one of them honest about where it stands.
Analytical: you're drawn to the question "is this actually working?" and you know how to answer it with data rather than vibes.
Excellent written and verbal communication. You can hold a room of moderators in a training session and a room of executives in a business review, and adjust accordingly.
Willingness to engage with difficult content. This role involves reviewing examples of harmful material — harassment, hate speech, NSFW imagery, and similar — as part of tuning and diagnosis. We take reviewer wellbeing seriously and will talk openly about this in the process.
Based in or willing to relocate to the Boulder, CO area, with 3 days per week in our Boulder office.

Direct Trust & Safety, content moderation, or community operations experience — in-house at a platform, at a BPO/vendor, or at a moderation tooling company.
Familiarity with moderation and safety concepts: policy taxonomies, harm categories, precision/recall tradeoffs, appeals, CSAM reporting obligations.
Working knowledge of online safety regulation (DSA, OSA, COPPA, EU AI Act).
Experience with chat, social, gaming, marketplace, or dating platforms — the verticals where moderation matters most.
Experience building enablement content or customer-facing documentation from scratch.
Why this role is worth your time
Moderation is a growth priority at Stream, and this is an early hire on the customer side of it — you'll shape how the function works rather than inherit a process.
The work is unusually visible. Trust & Safety leaders make buying decisions based on whether onboarding and tuning are good, and you own both.

Solutions Consultant II- Trust & Safety at Stream · LumiJobs

Solutions Consultant II- Trust & Safety