Head of Product Operations

New York City, NY · Remotefull timeRemotesenior$200k–$250kH1B: no

Permitflow Head of Product Operations at PermitFlow leads and builds the Product Operations function to improve planning, operations, launches, and measurement. This role partners with Product, Engineering, Design, Operations, and founding teams to enhance execution.

Responsibilities

We are looking for an experienced and hands-on Head of Product Operations to build and lead PermitFlow’s Product Operations function.
You’ll be responsible for hiring and developing a team of Product Operations Managers, defining the company’s Product operating system and quality standards, and building the systems and processes that enable great product execution at scale.
This is a player-coach leadership role that requires exceptional operational judgment, strong product instincts, and the ability to operate both strategically and hands-on in a fast-paced startup environment.
Build and lead PermitFlow’s Product Operations organization, evolving it into a strategic partner embedded across the business.
Hire and develop a team of Product Operations Managers to support stakeholders across Product, Engineering, Design, GTM, Customer Success, Operations, and more.
Define PermitFlow’s Product operating system, including planning processes, PRD standards, launch processes, product metrics, customer feedback systems, and cross-functional collaboration models.
Do hands-on Product Operations work yourself, particularly on the systems and programs that set the quality bar for the rest of the team.

Qualification

Active AI fluency

Required

We’re open to calibrating the level of this role based on the candidate’s experience and scope of impact, from Manager through Head of Product Operations. We’re ultimately looking for the strongest product operations leader for the business, with title and scope matched to their track record and leadership experience.
8+ years of experience in Product Operations, Business Operations, Strategy & Operations, or B2B SaaS product leadership. Experience supporting complex workflow products with data-heavy systems and cross-functional stakeholders.
3+ years of experience leading and managing teams, ideally in a high-growth startup or technology company.
Proven experience building Product Operations teams and functions from early-stage to scale.
Exceptional operational judgment across planning, prioritization, product development, launches, measurement, and cross-functional execution. Systems thinking, not just strong project management.