Director, Professional Services

US | Illinois | Chicagofull timeOn Site

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senior

$180k–$200k

H1B: yes

Opengov Director, Professional Services at OpenGov leads project managers and implementation experts to deliver solutions on time, on budget, and with high customer satisfaction. Owns delivery predictability and portfolio profitability across a product vertical.

Responsibilities

Delivery Leadership and Operational Excellence
Lead a team that achieves results and delivers intended, measurable outcomes for the
business and for our customers.
Lead project managers with the operational rigor that drives predictability in scope,
schedule, and effort.
Enable project managers with the tools, standards, and skills to set scope, timeline, and
deliverables for successful deployments across multiple customers simultaneously.
Enable implementation analysts and consultants with the tools and skills to identify needs, configure and test solutions, and train customers effectively.
Own forecast accuracy for the portfolio, including hours to complete, revenue recognition timing, and go-live dates.
Establish command and control of project delivery, internally and externally, when projects are escalated.
Identify early signs of project and customer risk and devise risk response strategies that
keep teams moving forward.

Qualification

roadmap priorities using delivery dataengineering teamsStrong analytical thinkingfindings into a big-picture viewExperience with risk mitigationExperience with government processesgrowing SaaS organization

Required

Minimum of five years leading professional services delivery teams in a SaaS environment, including direct P&L ownership.
Demonstrated experience driving an AI-first mentality across a delivery team: identifying where AI can remove manual effort from implementation, configuration, documentation, and reporting, and holding the team accountable for actually adopting it rather than treating it as optional.
Track record of partnering with Product and Engineering organizations to influence
roadmap priorities using delivery data.
Experience scoping and delivering custom or configured solutions in coordination with
engineering teams, including managing the commercial and support implications of that work.
Strong analytical thinking, a systems perspective, and diligent process analysis skills.
Strong initiative and innovative thinking, with the ability to work in detail and translate
findings into a big-picture view.
Ability to adapt to a rapidly changing product and respond strategically to customer
Experience building high-performing teams and managing performance directly.
Experience with risk mitigation, risk management, and escalation handling.

Preferred

Experience with government processes, protocols, and use cases applicable to our
Familiarity with software development practices and release cycles sufficient to engage
credibly with engineering teams on scope and feasibility.
Experience defining the boundary between product capability and services delivery in a
growing SaaS organization.

Benefits

Vision
401(k)
Annual Bonus
Parental Leave
Wellness

Company

Opengov

View company page

Source: ashby

Active within the past hour

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Director, Professional Services at Opengov · LumiJobs