A Client-Facing Technical Program Manager (TPM) owns delivery with our largest enterprise clients. You run the weekly cadence, scope what clients ask for, push back when a request is unrealistic, and escalate the right issues at the right time, so our engineers can stay focused on the roadmap. You represent Wealth.com, not the client: our roadmap, our capacity, and what we will and won't do. This role reports into Engineering and partners closely with Product, Support, and the business.

Run the Weekly Client Cadence: Own the project plan, status, risks, and decisions with the client, so engineers join calls only when their depth is needed.

Scope with Judgment: Work out what a client request really requires, such as where SSN redaction should live (database, API, or UI), and turn vague asks into scoped, agreed requirements.

Say No, and Say It Well: Push back with reasons and alternatives when a request is unrealistic, too large, or off-roadmap. Break "A through Z now" into "A through C now, the rest later," without damaging the relationship.

Escalate at the Right Time: Raise critical, blocked, or security-sensitive items early with a clear ask and an owner. Don't escalate everything, and never let an open item sit for months.

Know the Client and Our Plan: Learn each client's needs, constraints, and quirks, and weigh them against our roadmap, team capacity, and competing initiatives.

Cross-Functional Collaboration: Work daily with Engineering, Product, Support, and the business side, translating client needs into requirements and engineering constraints into language clients accept.

Handle Hard Conversations: Deliver bad news, manage missed expectations, and keep communication steady through delays.

Build Repeatable Process: Turn what works for one enterprise client into playbooks, templates, and reporting that other large clients can reuse.

Forward Deployed Engineer

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Wealth Com

More roles at Wealth Com