Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow.

What You'll Be Working On:

Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment.

Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.

Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements.

Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.

Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.

What You'll Bring to the Team:

Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).

Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.

Experience administering and troubleshooting Windows, macOS, and Linux systems.

Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.

Service Desk lll

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Crusoe

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