Sila Customer Service Representative at TriState Home Services handling customer calls, scheduling, and problem-solving. Provides professional customer experience and supports administrative tasks.
Responsibilities
We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.
Answer incoming calls and provide a professional, friendly customer experience
Schedule service appointments and gather accurate customer information
Listen to customer concerns and ask the right questions to understand their needs
Handle multiple calls, tasks, and priorities in a fast-paced environment
Follow up with customers as needed
Identify opportunities for additional services and maintenance plans
Enter and maintain accurate customer information in company systems
Communicate with dispatchers, technicians, and other team members
Handle customer concerns calmly and professionally
Assist with administrative tasks and special projects as needed
Skills & Experience
Qualification
1+ years customer serviceStrong written communication skillsDependableHVAC
Required
1+ years customer service, call center, or home services experience preferred
Excellent phone presence and communication skills
Strong organization and attention to detail
Ability to multitask and prioritize in a busy environment
Comfortable handling upset or frustrated customers
Basic computer proficiency and ability to learn new software quickly
Strong written communication skills
Dependable, positive, and team-oriented
Preferred
HVAC, plumbing, electrical, or Service Titan experience
