Implementation Engineer, Customer Support

US Remotefull timeRemote

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$100k–$140k

H1B: no

Bitwarden Implementation Engineer at Bitwarden responsible for product expertise and customer support in deploying Bitwarden containerized services. Leads proof-of-concept trials, advises on best practices, and collaborates with Sales, Engineering, and Product teams.

Responsibilities

Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
Advising customers on industry best practices for the full stack of Bitwarden
Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
Collaborating with Sales, Engineering, and Product associates
Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations
WHAT YOU BRING TO BITWARDEN
Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
Project planning, including collaborative and individual time management

Qualification

Excellent English and grammarExcellent problem-solving skillsProject planningA passion for helping

Required

Excellent English and grammar
Excellent problem-solving skills
Project planning, including collaborative and individual time management
A passion for supporting your team members, growing together, and sharing your knowledge
A strong sense of empathy and the ability to advocate for others
A passion for helping

Company

Bitwarden

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Source: greenhouse

Active within the past hour

Remote-friendly

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Bitwardencontainerized servicesservercloud

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Implementation Engineer, Customer Support at Bitwarden · LumiJobs