Revenue Operations Lead

Remotefull timeRemote

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senior

H1B: no

Primer The Revenue Operations Lead at Primer owns the systems, processes, and reporting that manage family enrollment from first interaction to first day of school. They manage Salesforce, HubSpot, calling technology, and reporting to optimize enrollment funnel performance.

Responsibilities

As Primer’s Revenue Operations Lead, you will own the systems, processes, and reporting that move a family from their first interaction with Primer through their first day of school.
This is a hands-on builder role. You will redesign our lead flow using native platform capabilities, establish the rhythm-of-business reporting that informs our decisions, and maintain a prioritized roadmap of the revenue-system problems most worth solving.
This role has no direct reports today, but the function may grow underneath you as Primer scales.
Own our revenue systems
Own Salesforce, HubSpot, and the broader revenue technology stack, including architecture, administration, integrations, governance, and ongoing optimization
Maintain strong data quality, clear system documentation, and consistent operating standards
Translate business needs into technical requirements and prioritize solutions with Growth, Admissions, Marketing, and Product
Lead testing, validation, deployment, and adoption for system enhancements
Redesign the enrollment engine
Redesign our lead flow so each inquiry is routed correctly and the right source, campaign, campus, and family context reaches Admissions before the first conversation
Move critical workflows away from middleware and toward reliable native platform integrations
Evaluate, select, and implement Primer’s next calling and communications platform

Qualification

DeepStrong understanding of lead routingA solutions-oriented approachA systems mindsetExperience building forecastingPrimer is a mission-first company

Required

Deep, hands-on experience with both Salesforce and HubSpot, including relevant certifications
A track record of personally building and administering systems, not solely managing vendors or designing from a distance
Experience building or rebuilding a revenue engine within an early-stage or rapidly scaling company
Previous experience leading a sales or customer-facing team, with a clear understanding of how systems affect representative performance and customer experience
Experience supporting high-consideration consumer sales, where customers are making a significant and personal decision
Strong understanding of lead routing, attribution, lifecycle stages, data architecture, reporting, and funnel management
The ability to turn ambiguous business problems into clear requirements, prioritized solutions, and shipped improvements
A solutions-oriented approach: when presented with several broken points, you research the options and return with a recommendation
A systems mindset: you naturally think about where a lead enters, what information travels with it, how it changes over time, and what the representative needs to see

Preferred

Experience evaluating and implementing CTI or calling platforms
Sales enablement or playbook-development experience
Experience building forecasting, staffing, or capacity models
Experience supporting a multi-location or geographically distributed organization
Primer is a mission-first company. We believe our mission is the highest-leverage way we can create positive change. In service of that, we keep work centered on mission execution and avoid social or political activism at work that’s unrelated to the mission. If that energizes you, we’d love to see you apply.

Company

Primer

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Source: ashby

Active within the past hour

Remote-friendly

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