Kustomer Business Development Manager at Kustomer leading and scaling a team of Business Development Representatives to drive revenue growth. Responsible for refining playbook, coaching, and integrating AI tools into prospecting workflows.
Responsibilities
Kustomer is hiring a Business Development Manager to join our Marketing team. The Business Development team is the engine powering Kustomer's revenue growth; they open doors, spark conversations, and build the pipeline that fuels our GTM motion. As the Business Development Manager you'll lead, coach, and scale a team of Business Development Representatives on the front lines of that effort. This is a hands-on role; you'll be in the trenches refining the playbook, sharpening the team’s pitch, and turning market signals into qualified pipelines. If you're the kind of leader who lights up watching your team land a key meeting or crack a new account, we want to talk.
AI is embedded into how we operate. As a leader on our team, you'll model strong AI habits, experiment and introduce new tooling for the BDR motion, while helping your team build effective AI workflows into how they prospect and pitch.
We're looking for a leader who thrives in a complex industry and finds the path forward even when facing strong headwinds. You bring creativity and rigor to pipeline generation, holding your team to a high standard while trusting them to run their own game. Great BDR leaders bring energy and positivity that translates into real career growth for their team.
This role requires you to be in our NYC office one day a week, on Wednesdays.
You’ll be responsible for:
Lead, coach, and grow a team of outbound BDRs; hiring, ramping, and developing talent to consistently hit and exceed pipeline quotas
Build and refine outbound prospecting playbooks, cadences, and messaging that cut through the noise
Partner closely with Marketing and Sales leadership to align on ICP, campaign strategy, and lead handoff processes
Drive performance management through weekly 1:1s, pipeline reviews, and data-informed coaching
Own CRM hygiene, reporting, and forecasting; turning activity data into actionable insights
Run monthly business reviews tracking pipeline attainment, productivity trends, and program ROI
Stay hands-on with the team by joining live calls, sitting in on prospect conversations, and coaching in real time alongside your BDRs
