Kustomer Senior Product Manager at Kustomer leading product efforts around the core Platform. Responsible for organizing feedback into a clear product roadmap and owning features end to end.
Responsibilities
As a Product Manager (Senior level) at Kustomer, you’ll be leading our product efforts around our core Platform. You will be involved in organizing feedback from our customers, our marketing, our sales, and our customer experience departments into a clear, well-defined product roadmap for our engineering teams to execute on. You will own features from end to end and be responsible for seeing them through to completion.
You'll be responsible for:
Product Strategy & Roadmap: Own and execute on product strategy for various features within the Kustomer platform, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap.
Cross-Functional Collaboration: Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations.
Customer Focus and Competitive/Market Analysis: Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy.
Execution & Delivery: Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.
Stakeholder Management: Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks.
Your qualifications:
5+ years of experience in product management, with a track record of building platform products that balance the needs of multiple users and stakeholders.
Qualification
Experience with AIData Driven - you like to set goalsYou’re passionate about learningHIPAA Compliance
Required
Experience with AI, including the ability to effectively leverage AI in your day-to-day work.
You’re comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces.
Ownership comes naturally to you and you like being responsible for multiple large projects.
You’re concise in your communication and can articulate complex technical concepts to people of different backgrounds.
Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers.
You’re passionate about learning, always seeking out the latest technologies and market trends.
Proficiency with AI tools like Cursor and Claude Code, and familiarity with GitHub.
Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
