Axon Manager, Software Technical Account Management to lead a team of Mission Engineers serving strategic public safety agencies. Coach and develop engineers to build workflows, automations, integrations, and AI-enabled solutions.
Responsibilities
As Senior Manager, you will create the environment in which that work succeeds. You will coach experienced individual contributors, set a clear bar for technical delivery and agency partnership, and help the team turn ambiguous field problems into secure, maintainable solutions that reach production and earn sustained adoption. You will stay close enough to the portfolio to recognize patterns, anticipate risk, and connect what the team learns in the field back to Product, Engineering, and the broader organization.
Success is reflected in agencies becoming more capable, Mission Engineers growing into trusted transformation leaders, and strong field solutions becoming reusable patterns that benefit customers beyond a single engagement. Axon’s mission is to Protect Life, and this team is one of the most direct ways we advance that mission alongside the agencies we serve.
Location: Southeast US Regionally based with Travel up to 40%
Reports to: Senior Director, Customer Deployment & Mission Engineering
Direct Reports: Individual Contributors
Lead, Coach, and Develop Mission Engineers
Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments
Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments
Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact
Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership
Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability
Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders
Qualification
Experience in public safetyFamiliarity with CADAdditional Information
Preferred
Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment
Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems
Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions
Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks
Familiarity with technical talent development, competency frameworks, or academy-style enablement programs
Additional Information
We recognize that leaders may arrive through different paths. If you have developed technically curious customer-facing teams, helped people turn ambiguous operational problems into working solutions, and care deeply about measurable customer impact, we encourage you to apply.
