Radar Customer Success Manager to manage Fortune 500 and high-growth startup customers, driving growth and retention. Own the customer lifecycle from implementation through renewals and expansion.
Responsibilities
We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships.
You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business.
You’ll be a trusted partner to customers, helping them uncover new ways to use Radar and drive more value from the platform.
You’ll report to our VP of Customer Success and be based in our Flatiron (NYC) headquarters. We work from the office Monday through Thursday, with flexibility to work remotely on Fridays.
Own onboarding and implementation for new customers, helping them get to value quickly.
Drive adoption, retention, and expansion by building strong customer relationships by building strong relationships and delivering maximum value with our product offering.
Creatively identify new growth opportunities, manage the execution, and help customers turn them into results.
Stay ahead of risk across your book of business, proactively spotting issues, proposing solutions, and keeping customers moving forward.
Be the voice of the customer internally, bringing clear feedback and insights into CS, Product, and Engineering to help shape what we build next.
Qualification
A clearGoal-oriented and proactiveCuriousWho you’ll work withLily ZallaCarly PietrobonoKate StolzerOur Engineering and Product teams
Required
1+ years of SaaS customer success experience, ideally in a high-growth environment
Strong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes.
A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholders
Able to make complex technical concepts simple, relevant, and valuable to the customer
Highly organized and reliable across multiple accounts, projects, deadlines, and priorities
Goal-oriented and proactive, with a strong bias toward action and results
Curious, collaborative, resilient, and excited to operate in a fast-moving CS team
Preferred
Experience owning commercial discussions (i.e., renewals and expansions)
