Lead 12-15 licensed Concierge Desk team members to produce outstanding results and improve their own skills

Develop agents to become proficient in value-added conversations and proactive up-selling via outreach

Coach and mentor your team, assisting in their professional development and helping them achieve top asset growth metrics and high quality standards

Provide service in a live-support, proactive outreach environment

Cultivate a culture of professionalism, customer advocacy, personal development, and regulatory compliance on your team and beyond

Serve as a trusted point of contact for our most teams assisting our most active traders. This role team assists the most sophisticated subject areas of our operations: Options trading, Margin, Equities trading, and Day Trade regulations, as well as general account servicing needs

Interact frequently with our Middle-Office, Back-Office, Risk, and Compliance teams

Work with your team to recognize patterns of customer inquiries so that the underlying issue can be documented and eliminated by our engineering teams

Leverage problem solving skills to assist the team in identifying and creating unique solutions for customers

Handle customer issues and escalation from your team

Leverage good business acumen and judgment to assist in negotiations and earning business

FINRA Series 7, 63 and 24 or 9/10 Licenses

Customer Experience Manager, Robinhood Concierge

Responsibilities

Benefits

Company

Robinhood

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