Professional Services Manager II, Axon Air

Scottsdale, Arizona, United Statesfull time

On Site

mid

H1B: no

Axon Professional Services Manager II at Axon Air leads deployment of drone technology for law enforcement and public safety agencies, ensuring adoption and program success. Manages complex implementations and serves as a technical advisor and trainer.

Responsibilities

As a Professional Services Manager II for Axon Air, you will lead the deployment of Axon drone technology for law enforcement, enterprise, and public safety agencies. This elevated role requires advanced technical proficiency, deep program management expertise, and the ability to independently manage complex deployments.
Location: Remotely from the United States with up to 80% travel
Reports to: Manager, Professional Services
Direct Reports: 0
Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs.
Contribute to pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through T&E engagements.
Lead and manage large and/or complex program implementations, ensuring readiness, compliance with FAA Part 107, and seamless integration with third-party vendors.
Serve as a primary technical point of contact, providing advanced guidance on drone operations, system configurations, and SaaS integrations.
Develop, schedule, and deliver advanced drone-related training programs for agencies, ensuring technical proficiency and long-term adoption.
Mentor Axon Air PSMs and cross-functional partners, sharing expertise, workflows, and best practices.
Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps.