Head of CDD and KYC, Americas

Chicagofull timeRemote

senior

$190k–$260k

H1B: yes

Adyen Head of Customer Due Diligence (CDD) and Know Your Customer (KYC) for Americas, leading a team of managers and overseeing onboarding and review processes. Responsible for strategy, operations, and stakeholder management across multiple locations.

Responsibilities

As part of our regional growth, we are looking for a strategic and experienced leader to serve as our Head of Customer Due Diligence, Americas. You will oversee a team of five people managers and a total of ± 45, spanning onboarding to ongoing reviews, and will play a pivotal role in evolving the CDD function across the region.
Team Leadership & Development
Lead and coach a high-performing CDD team across Sao Paulo, San Francisco and Chicago, including five people managers empowering them to grow in CDD knowledge and leadership skills.
Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations.
Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement.
Strategy, Operations & Stakeholder Management
Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing region-specific regulatory and commercial needs.
Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions.
Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making.
Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions.
Represent the Americas CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements.

Qualification

A strategicGrowth-orientedDeeply merchant-focused

Required

10+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting.
7+ years of MoM people management experience (leading managers or team leads) and building high-performing teams across regions and functions.
A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions.
Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication.
Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development.
Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities.
Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution.
Willing to travel regionally and globally as required.

Benefits

Equity/RSU

Company

Adyen

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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