Associate Field Engineer

New York Cityfull timeRemote

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entry

$90k–$105k

H1B: no

Pinecone The Associate Field Engineer at Pinecone supports customers throughout their journey by providing technical expertise and tooling to improve product and customer experience. This entry-level role involves collaborating with Sales, Product, and Engineering to scope solutions and troubleshoot issues.

Responsibilities

Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value.
Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.
Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.
Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.

Qualification

Thrives in a startup environment

Required

BS in Computer Science or a related technical field or equivalent experience.
Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
Proficiency in one or more popular programming languages (Python, JavaScript).