SpaceX E-Commerce & Merchandising Project Lead at SpaceX responsible for leading cross-functional e-commerce projects and managing vendor relationships. Supports sales forecasting, e-commerce functionality, and department operations.
Responsibilities
External management
Lead cross-functional e-commerce projects from ideation through launch and post-launch optimization (website redesigns, platform upgrades, new market entries, feature rollouts, A/B testing programs, etc.).
Ensure timely delivery of all materials, inbound and outbound.
Manage and maintain inventory for shop.spacex.com and SpaceX employee retail stores.
Own PO issuance and invoice close out for the network of vendors.
Coordinate and prioritize work across the Product team, Developers, Marketing, Customer Service, Logistics, and external agencies/vendors.
Monitor project KPIs (conversion rate, revenue impact, site performance, on-time delivery, budget adherence) and report insights to leadership.
Champion best practices in digital commerce, accessibility, SEO, mobile experience, and data privacy/compliance (GDPR, CCPA, etc.).
Oversee licensing partnerships and 3rd party resellers.
Internal management
Serve as the primary point of contact for merchandise needs of internal departments, including but not limited to coordinating with vendors to produce promotional or gifting product and facilitating department orders through shop.spacex.com.
Qualification
Excellent stakeholder managementKnowledge of supply chainMS OfficeADDITIONAL REQUIREMENTS
Required
High school diploma or equivalency certificate.
5+ years of project management experience, with at least 3 years specifically in e-commerce or digital retail environments.
Preferred
Excellent stakeholder management, communication, and presentation skills; ability to influence at all levels.
Experience with platforms such as Shopify Plus, BigCommerce, or custom headless architectures.
Analytical mindset with the ability to translate data into actionable project decisions.
Previous experience in a fast-growing DTC, marketplace, or omnichannel retail business.
Knowledge of supply chain, inventory systems, or order management integrations.
MS Office, Excel, Smartsheet, Adobe Creative Suite and Figma a plus, but not required.
ADDITIONAL REQUIREMENTS:
Must be willing to work extended hours and/or weekends as needed.
