Your team is Axon’s presence inside agencies: onsite, regional, and traveling. You coach, mentor, and develop that team so it stays technically sharp, customer-confident, and curious about what AI and the platform can unlock next. The people you develop should be equally comfortable solving problems with technology and sitting down with command staff to explain what changed and why it matters.

Location: US Regionally based with Travel up to 40%

Reports to: Senior Director, Customer Deployment & Technical Account Management

Direct Reports: Individual Contributors

Own portfolio outcomes

Be accountable for deployment health, adoption, technical stabilization, time-to-value, escalation trends, and solutions that hold up in day-to-day agency operations.

Show up as a steady senior partner for command staff, agency IT, and Axon leaders when a situation needs leadership at the table.

Work alongside Sales, Product, Engineering, Support, PSO, and Customer Success. Bring the customer’s reality inside Axon, and keep your team focused on what they can move.

Share structured field insight with Product and Engineering: where work is getting stuck, what is driving adoption, and where the platform can do more.

Stay close to the technology

Keep enough fluency across SaaS, cloud, hardware, networking, integrations, and Axon’s platform — including Evidence, Records, Fusus, AI Era, and related agency systems — to coach well and help the team choose a sound path.

Help people think through when to configure what already exists, when a new build is worth it, how to validate what users actually see, and how to design for CJIS, evidence integrity, privacy, and approved tooling.

Software Technical Account Manager - Raleigh

Responsibilities

Qualification

Preferred

Benefits

Company

Axon

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