Tanium Technical Support Engineer (TSE) Intern at Tanium supporting enterprise customers including the U.S. Department of Defense. Provides technical issue resolution and customer support under mentorship.
Responsibilities
Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
Assist customers with Tanium platform/module upgrades.
Partner with other TSEs to assist with their assigned cases.
Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
Rigorously test our product in a home lab environment.
We’re looking for someone with:
Authorization to work in the U.S. now & in the future
Availability to work full-time from June 7, 2027 – August 13, 2027
Qualification
Authorization to work in the UEligible graduation datesGPA of 3Some experience with endpointsIT Helpdesk experienceOther experience working with customers
Required
Authorization to work in the U.S. now and in the future
Availability to work full-time from June 7, 2027 – August 13, 2027
Undergraduate student currently enrolled in a college or university
Eligible graduation dates: December 2027 or Spring 2028
GPA of 3.5 or above
Some experience with endpoints, networking or operating systems/servers
