Bolt Farm Director of Guest Experience at Bolt Farm owns the entire emotional arc of a guest stay from booking through post-departure follow-up. This role leads multiple teams to deliver consistent, high-quality guest experiences at full occupancy.
Responsibilities
Own the full guest journey: pre-arrival intake, arrival, in-stay, departure, and follow-up cadence
Lead the Dreamweaver, Host, and Guest Communications teams and uphold standards
Implement the wow framework: four standardized wows plus one creative wow per stay at full occupancy
Oversee every guest communication and the system that sends it
Manage service recovery including calls, fixes, and upstream changes
