We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you’re a strong leader with experience in coaching and a passion for using data to achieve results, we’d love to hear from you!

This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role.

You're excited about this opportunity because you will...

Ensure coaches are building strong, meaningful relationships with their students

Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas

Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals

Support coaches in addressing challenges and improving outcomes

Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement

Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills

Manage a small caseload of students to stay connected with the coaching experience and provide direct support

Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities

Act as a resource for your team, stepping in to manage escalated student concerns when needed

Student Success Team Lead

Responsibilities

Qualification

Preferred

Benefits

Company

Campus

More roles at Campus