Senior Technical Support Agent

New York, NYfull timeOn SiteseniorH1B: no

Canary Technologies The Senior Technical Support Agent at Canary Technologies handles complex customer issues and acts as a liaison between frontline support and other departments. This role involves advanced troubleshooting, sensitive customer handling, and mentoring junior team members.

Responsibilities

Senior Technical Customer Support Agents handle more complex customer issues and act as a bridge between frontline Support, Support leadership, Product, Engineering, Customer Success, and Ops. This role owns advanced troubleshooting, sensitive customer handling and de-escalation, clean internal documentation, and strong escalations. L2 Associates also mentor L1 teammates and help improve support workflows, documentation, macros, and escalation quality.

Company

Canary Technologies

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Source: lever

Active within the past hour

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