Zip Business Operations Manager at Zip leads strategic initiatives, designs processes, and partners cross-functionally to drive measurable business impact. This senior individual contributor role owns projects end-to-end and builds scalable systems.
Responsibilities
As a Business Operations Manager/Senior Manager, you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes.
Lead “zero-to-one” strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.
Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.
Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams to deliver operational improvements and inform strategic decision-making.
Build scalable processes and systems from “one-to-ten” and improve existing workflows for efficiency and growth.
Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.
Define success metrics, track performance, and ensure accountability across key initiatives.
Qualification
Strong analytical skillsBased in SF or willing to relocateThe salary range for this role is $150
Required
6+ years of experience in management consulting, investment banking, private equity, or business operations at a high-growth startup.
4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, Finance, or related)
Proven ability to independently problem-solve and drive complex projects under ambiguity
Strong analytical skills, including experience working with complex business data
Excellent communication and stakeholder management skills; able to influence across levels and functions
Demonstrated ability to create and operationalize new processes, systems, or programs.
Preferred
Based in SF or willing to relocate; hybrid role.
Experience at a high-growth B2B SaaS company.
Familiarity with internal AI tooling such as Claude Cowork
Prior exposure to both Product and GTM organizations.
MBA or advanced degree a plus but not required.
The salary range for this role is $150,000–$210,000 OTE. Final compensation is determined based on job-related factors including experience, skills, and location.
