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Customer Experience and Transformation Intern – Summer 2027 at Nationallifeinsurancecompany · LumiJobs

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Nationallifeinsurancecompany· Posted Sep 14, 2026

Customer Experience and Transformation Intern – Summer 2027

Addison, TXinternship

On Site

entry

H1B: no

Nationallifeinsurancecompany The Customer Experience and Transformation Intern at National Life Group works alongside leaders to understand and improve service delivery in the Customer Experience Center. The role involves analyzing data, supporting AI and digital transformation initiatives, and contributing to operational strategy.

Responsibilities

As a Customer Experience & Transformation Intern, you will work alongside leaders and associates across the Customer Experience Center to understand how service is delivered today, identify opportunities to make it better, and help test new ways of working. You will gain hands-on exposure to customer experience, operational strategy, data, AI-enabled technology, and change - while contributing to real work that matters to our customers, agents, and associates.
Rotate across Customer Experience Center functions to learn how calls, escalations, workforce planning, learning, knowledge, quality, and improvement work fit together.
Analyze customer and agent interactions, operational data, and performance measures to identify patterns, friction points, and opportunities to improve the experience.
Support AI and digital transformation initiatives by helping measure adoption, engagement, quality, and business impact.
Help turn data into insight - creating simple analyses, dashboards, presentations, and recommendations that leaders can use to make decisions.
Participate in improvement projects that make service faster, easier, more consistent, and more valuable for customers and agents.
Partner with associates and leaders across functions, ask good questions, test ideas, and help move promising concepts from “what if?” to “let’s try it.”
Present what you learn and recommend practical next steps in written, verbal, and presentation formats.

Qualification

Curiosity about customer experienceExperience working with dataAI Proficiency ExpectationsAt National Life GroupAll associates are expected toLeverage approved AI tools

Required

A rising college junior or senior pursuing a bachelor's degree and looking for meaningful, hands-on business experience.
Curiosity about customer experience, operations, technology, AI, analytics, or how businesses improve the way they work.
Strong analytical and problem-solving skills, with the ability to make sense of information and explain what it means.
Strong communication skills and comfort sharing ideas with people at different levels of an organization.
Experience working with data, spreadsheets, presentations, or other analytical tools is a plus; academic experience absolutely counts.
A willingness to learn the insurance business and tackle unfamiliar questions with energy, persistence, and good judgment.
AI Proficiency Expectations
At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.
All associates are expected to:
Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
Stay curious and open to new AI-enabled ways of working.
Exercise sound judgment by reviewing and validating AI-generated content.