UExcel Training Program, Claims - Starting January 2027

Addison, TXfull time

On Site

H1B: no

Nationallifeinsurancecompany The Sr. Claims Specialist reviews, analyzes, and adjudicates claims with accuracy and compassion under general supervision. This role manages a caseload of moderately complex claims and collaborates with internal and external stakeholders to ensure timely and fair outcomes.

Responsibilities

Review and verify claim submissions for completeness, accuracy, and required documentation
Analyze and adjudicate claims by applying policy provisions, company guidelines, and regulatory requirements
Identify discrepancies, investigate issues, and determine appropriate resolutions
Document case details thoroughly and accurately in claims systems
Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail
Resolve claims-related questions using sound judgment and established guidelines
Manage a caseload of claims appropriate to training level
Recognize trends or recurring issues and escalate appropriately to leadership
Participate in ongoing training to maintain and expand knowledge of claims processes, tools, systems, and insurance products

Qualification

Bachelor’s degree in businessAbility to manage multiple prioritiesProfessional experience in claimsProfessional designations such as AICCore Competencies

Required

Bachelor’s degree in business, finance, insurance, human sciences, health sciences, or a related field.
Demonstrates the ability to analyze information, apply sound judgment, and make informed decisions in moderately complex situations while demonstrating strong analytical, critical-thinking, policy interpretation, and customer-service skills.
Possesses strong attention to detail and effective conflict resolution, business writing, and problem-solving skills.
Ability to manage multiple priorities, maintain organization, and meet deadlines in a fast-paced environment.

Preferred

Professional experience in claims, financial services, customer service, or a related field.
Working knowledge of life and annuity products, claims practices, and applicable regulatory requirements.
Professional designations such as AIC, FLMI, or equivalent, or progress toward completion.
Core Competencies
Service Focus - demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
Decision Making - makes sense of complex information, critically evaluates, and creates solutions.
Results Oriented - sets performance and personal goals; driven to meet or exceed goals and objectives.
Plans and Aligns - plans and prioritizes work to meet commitments aligned with organizational goals; aligns people and skills to tasks and assignments; evaluates results of work.

Benefits

401(k)
PTO
Equity/RSU
Annual Bonus
Parental Leave
Life Insurance

Company

Nationallifeinsurancecompany

View company page

Source: greenhouse

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