Account Manager, Mid-Market at Aurorasolar · LumiJobs

Responsibilities

You'll drive retention, early renewals, and expansion across a large book of business by pairing sharp account management instincts with a real appetite for leveraging AI agents, automated workflows, and operational design. You won't just use the tools, you'll help shape them.
This is a role where your account management skills and your systems thinking sharpen each other. The customers are real, the relationships matter, and the workflows you execute directly determine how well you can serve them.
Own and grow a high-volume portfolio of accounts in the Scaled AM segment, driving retention, early renewal upsells, and expansion through a combination of proactive outreach and AI-assisted workflows.
Serve as the primary relationship owner for customers under approximately $25K to $50K ARR, ensuring every account receives timely, relevant engagement, even at scale.
Operationalize and continuously improve AI-assisted workflows that support customer onboarding, ramp acceleration, health monitoring, and upsell identification.
Identify and act on ramping risk signals early, ensuring new logos reach their utilization thresholds within the ramp window.
Surface and qualify early upsell opportunities by detecting usage-based signals and coordinating with Account Executives and Enterprise Account Managers on expansion motions.
Maintain clean, structured Salesforce data across the Scaled AM segment, including contact/account hygiene, renewal timelines, so that AI-driven workflows operate on reliable inputs.
Partner with GTM Ops to scope, test, and refine the tooling and field structures that power scaled customer intelligence.
Document workflows, playbooks, and operational processes for repeatable, low-maintenance assets the team can build on.
Identify recurring customer questions, content gaps, and failed resolution patterns, and route them to the right internal owner (Support, Product, Sales) through a structured process.
Advocate for customers internally while contributing to Aurora's broader go-to-market strategy and product feedback loops.

Account Manager, Mid-Market

Responsibilities

Qualification

Preferred

Benefits

Company

Aurorasolar

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