Associate Director, Payer and Clinical Operations

Required

• You've run payer operations at scale, across more than one contract type or service line — bringing new payers live on schedule, managing transitions, and keeping existing contracts in good standing.
• You know healthcare licensing and credentialing well enough to own it without doing it yourself — state licensure, site inspections, payer-level credentialing. You've built or bought the capacity to execute, and stayed accountable for it being right.
• You've owned the operational relationship with payers directly — you've been in the room when something urgent lands, not briefed on it afterward.
• You've worked in multi-state regulatory compliance and can translate rule changes into process, documentation, and record-keeping that people actually follow.
• You've managed both commercial and Medicaid payer work, including Medicaid expansion into new states.
• You set direction and write requirements, rather than waiting for someone else to define the roadmap.
• You're a strong people manager who can coach and performance manage, and you stay close enough to the work to catch problems early.
• You build process rather than follow it — you bring order to ambiguous, fast-changing operational work, and leaders can tell at a glance where things stand.
• You operate comfortably across a large, matrixed organization — partnering daily with billing and RCM, legal, product, and customer support without owning any of those functions.
• You naturally reach for AI in your work — at Babylist, every team uses AI daily. You're already using it to move faster and improve your output, and you stay curious about what's coming next.
• How You Will Make An Impact
• Own the onboarding of every new payer — a smooth go-live is your responsibility, you own the process, the timeline and the cross functional collaboration to ensure the business is ready to service new payers on time and in full